Provider Help Center

The Service Busters Provider App

Service Busters is no longer utilizing the “Queue” section of in the Provider App.
If you notice any orders in the queue please notify the Provider Support Team. Do not accept them and service them, as you will not be compensated for it.

If you are having issues with the Service Busters Provider app try these troubleshooting steps before reporting the issue:
Android:

Check that you are running the latest version of the app. If not, download the latest update/version from the Play Store
Check that all app permissions are enabled. You can do so by going into your settings, searching for the Service Busters Provider app, and toggling camera, location, and any other permissions on.
In same app storage settings, clear data and clear cache.
Try uninstalling the app, restarting the device, then reinstalling the app
iPhone:

Check that you are running the latest version of the app. If not, download the latest update/version from Apple TestFlight
Try uninstalling the app, restarting the device, then reinstalling the app.

If the above does not work, please message the office so the bug can be passed on to our tech team. Include the make and model of your device, and screenshots of any errors if possible.

The Service Busters Provider app is used to track all upcoming and completed orders, as well as visits on a day by day basis. The app is the main source of information for any orders or visits assigned to Service Busters Pros.
The app must be used to reflect what services have been completed in real time. If a Service Busters Pro has serviced a property but have not provided the relevant information in the app, it will be considered incomplete.

Monitoring Visits and Orders
The “Assigned Orders” tab contains all “Active”, “Upcoming”, “Completed”, and “Closed” orders.
The “Schedule” tab will show all scheduled visits. Both lists can be viewed in “Map” mode to help with route planning.
The “Active” order list and “Schedule” must be monitored by the Service Busters Pro. New orders added mid-season will come with a visit scheduled on the order start date.
Creating Visits
The Service Busters Pro must create visits for all properties before starting their route.
Use the “batch create” button to create visits for every order type.
Properties are not to be visited without creating a visit in the app.
If there is no snow to be cleared upon arrival the visit still needs to be completed with pictures in the app.
Completing Visits
The Service Busters Pro must start the visit upon arrival by uploading “before” pictures to the visit in the app. Upon service completion the visits must be “completed” in the app with “after” pictures.
Visits are audited daily to ensure service delivery, quality, and timing. Proper use of the app (accurate start times and detailed pictures) will reduce re-visits and improve Performance Review results.
Properties are considered unserviced until proven in the app.
Flagging Visits
Flags are to be used to submit requests for surcharges or to note anything else important about the visit.
Flagged visits must include detailed comments and pictures explaining the situation and what action was taken.

Only fully approved and onboarded Service Busters Pro’s will be able to access the Service Busters Provider App. If your application has not been approved, you will not be sent credentials to access the app.

If you have completed onboarding and are an active provider please complete the app troubleshooting steps.

If you require further assistance please contact the Provider Team for support.