Snow Removal Terms & Conditions

After a snowfall of 5 cms or more snow clearing activities will commence, with a follow-up visit(s) being performed after city plows and sidewalk cleaners have passed. The timing of service visits will vary from storm to storm, depending upon the timing of the snow. Service busters. (herein after referred to as the “Contractor”) shall be permitted to remove snow from your property at any time of the day or night.

Snow blowing means blowing snow from the described physical area to any permissible area nearby. If inadequate space exists on your property for storage of snow – either at the onset of the season or as the season progresses – you agree to allow the Contractor to use space on the side of the driveway or to make alternate arrangements for storage of snow with a neighbor. No loading or transport of snow, sanding, salting, de-icing or hand shoveling is included in this contract unless otherwise specified.

In the event that vehicles are parked in the driveway, snow will only be cleared for accessible areas opening onto the street.

In the event that children are playing in the area where snow will be blown, service will not be provided until the storage area is free of activity.

The term of this contract is from November 1st to March 31st (holidays included) of the indicated season, or up to a total accumulation of 300 cms of snow as recorded by the Macdonald-Cartier Int’l  and Pearson Airport (the 5-year average annual snowfall for this area is approx. 215 cm). You agree to pay a surcharge proportional to the amount of the contract should an amount of snow in excess of 300 cms be received by the end of the season. (ie. $435/300 = $/cm X excess cms of snow). The Contractor reserves the right to waive this charge if only a minimal excess is received. This is also waived for clients on monthly programs

Walkway shoveling service, if included in this contract, is performed separate from the driveway clearing service. Crews will commence shovelling walkways at the end of each snowfall of 5 cms or more and may take up to 12 hours from the end of the snowfall to complete their routes the contractor will aim to clear driveways within 3 hours of snowfall. There is no guarantee clear time except for commercial properties where all clearing is done before 7 am. This service does not include the removal of snow accumulation resulting from roof cleaning, drifting snow, nor the removal of ice from the walkway resulting from freezing rain except for monthly contracts, sleet or compaction. Hand shoveling of snow from porch areas may entail additional charges unless included in package with the exception of monthly contracts where all areas on property are to be cleared.

Residential service, if included in this contract, is performed separate from the commercial clearing service. Crews will commence shovelling  of drive way and walkways at the end of each snowfall of 5 cms or more and may take up to 12 hours from the end of the snowfall to complete their routes. the contractor will aim to clear driveways within 3 hours of snowfall. the contractor is not required to carry liability insurance for shoveling unless plowing is required. There is no guarantee clear time except for commercial properties where all clearing is done before 7 am. This service does not include the removal of snow accumulation resulting from roof cleaning, drifting snow, nor the removal of ice from the walkway resulting from freezing rain except for monthly contracts, sleet or compaction. Hand shoveling of snow from porch areas may entail additional charges unless included in package with the exception of monthly contracts where all areas on property are to be cleared.

Commercial service, if included in this contract, is performed separate from the residential clearing service. Crews will commence shovelling  of drive way and walkways within 3 hrs of each snowfall of 5 cms or more and may take up to 12 hours from the end of a snowstorm to complete their routes. the contractor will aim to clear driveways within 3 hours of snowfall. the contractor required to carry liability insurance at all times. All clearing is done before 7 am. This service does not include the removal of snow accumulation resulting from roof cleaning, drifting snow, nor the removal of ice from the walkway resulting from freezing rain except for monthly contracts, sleet or compaction. Hand shoveling of snow from porch areas may entail additional charges unless included in package with the exception of monthly contracts where all areas on property are to be cleared.

Additional services requested by you that cannot be performed during regular snow removal hours may be done at an additional charge (ie. request for individual cleaning when a vehicle is moved upon return from a vacation; request for removal of snow shoveled from a roof or walkway after the snowblower has already passed, or request for removal of snow accumulations less than 5 cms on a non-snow day except for commercial properties).

Moved Cars: If you wish to move your car and have the Contractor come back to clean the area where your car was sitting, you must move your car BEFORE the end of the Contractor’s shift. Once the shift is terminated no further cleaning of your driveway will take place until the next snow event. The Contractor will send you a ‘2nd Pass Notification’ by email (if you have supplied the Contractor with a valid email address) 1 hour before its shift is expected to terminate.

Removal of drifted snow is your responsibility unless on a monthly package.

2 (two) driveway markers should be installed at the beginning of every snow removal season by the customer: Markers damaged thereafter by the Contractor’s equipment will be replaced free of charge. Markers damaged by you will be replaced at no cost by you the customers.

Due to the risks posed by our equipment to immoveable property, you accept that our drivers will stay no less than two (2) feet away from garage doors at all times.

The Contractor shall exercise due diligence in the performance of its work to avoid damage to property. To assist the Contractor in preventing damage it is your responsibility to keep the snow removal area (ie. driveway) free of all objects. In particular, the Contractor shall not be held responsible for damages, including but not limited to, the following:

  1. Portable basketball nets, plant pots, toys, hockey sticks, extension cords, Christmas tree lights etc. All moveable property must either be removed completely (preferable) or placed no less than 4 (four) feet from the edge of the driveway prior to each snowstorm.
  2. Garbage cans and Recycling bins. It is your responsibility to move garbage and recycling containers off the driveway on a snow day. The contractor will ‘work around’ any receptacles it encounters during the course of its work but will NOT remove them and will not clear away the snow underneath where they were sitting. If you have a damaged, broken or missing recycling bin or green bin, you can request a free replacement by calling 3-1-1 (city of Ottawa).
  3. Immoveable basketball nets. The net must be elevated to at least 10 feet to allow for clearance by the tractor prior to the commencement of the winter season.
  4. Downspout extensions. These must be unscrewed and removed completely prior to the commencement of the winter season.
  5. Elevated water valve caps. Protruding water valve caps must be hammered down to the level of the surrounding asphalt. You may either do this yourself or may contact the City  and arrange to have a City employee perform the necessary maintenance prior to the commencement of the winter season.
  6. Fixed masonry and/or wooden structures. You are responsible for providing and installing additional markers for any structures that protrude into the driveway and require protection from being hit by our equipment. These include, but are not limited to, interlocking steps, interlocking or cement retaining walls, cement porches, brick retaining walls, garden beds, wooden retaining walls, elevated patio stones, wooden or interlocking wheelchair ramps, etc. The Contractor will not be liable for damages caused to any immoveable objects hidden under snow and/or unidentified by protective markers.
  7. Heaved, chipped or uneven asphalt / interlock It is your responsibility to assure an even driveway surface prior to the commencement of the winter season. The Contractor will not be responsible for replacing pieces of asphalt or interlock that get caught and torn out by snow blowing equipment dragged across uneven surfaces.

The Contractor shall be responsible for and shall restore at its expense all damage to your property caused by the Contractor in the performance of this contract, apart from that damage reasonably foreseeable as a consequence of snow removal. You acknowledge that damage reasonably foreseeable as a consequence of snow removal includes, but is not limited to, scrapes, scratches, rust marks and other surface damage on driveway surfaces, curbs and other adjacent structures and surfaces resulting from contact with snow removal equipment.

The Contractor shall indemnify and hold harmless you, your agents and employees from and against any claim for damages arising from an occurrence of bodily injury or death or the destruction of tangible personal property provided that the damages are caused by the negligence or breach of this Agreement of the Contractor or anyone for whom the Contractor is responsible in law and provided that the Contractor is given notice of the claim by you within a reasonable time following the occurrence but in any event within 72 hours of you first acquiring knowledge of the circumstances of the claim.

You expressly waive the right to be indemnified by the Contractor and agree to indemnify and hold harmless the Contractor, its agents and employees from and against any claim for damages save and except those which arise due to the negligence or breach of this Agreement of the Contractor and as are described in this paragraph. You expressly acknowledge that you have physical possession of, are responsible for, and have control over the condition of the Premises. You further acknowledge that the Contractor has no duty to inspect or monitor the condition of the Premises. During the entire Term of this Agreement it is your sole responsibility to engage a reasonable and effective system to monitor the weather in the vicinity of the Premises, to perform any additional snow clearing required in between attendances by the Contractor at the Premises, and to determine when and in what quantities Ice Melting Products are to be applied to the Premises. Notwithstanding anything else in this Agreement, the Contractor will not be responsible for any damages or claims whatsoever relating to or caused in whole or in part by the failure to provide Ice Melting Products to the Premises and you will indemnify and save the Contractor and its agents and employees harmless from and against any such claims.

Cheques returned for any reason will incur an administrative fee of $50.00 per cheque. If for any reason the Contractor must return or exchange any cheques, an administrative charge of $50.00 will be applied.

In default of any payment or, upon the breach of any of the conditions herein on your part, this contract shall be rendered null and void. The Contractor shall be released from all liability for services to that time and shall not be required to perform any further services under this agreement. If the Contractor is proven to be in breach of any of the conditions herein, this contract shall be canceled as of the date of notification and you will be reimbursed for any amounts prepaid from that date for the balance of the contract period unless work has begun. If work has been rendered you may still cancel contract but service will continue until service period ends. No refund will be given to account in which service has begun. for monthly accounts service will continue untill renewal date at that time service will not  renewed. In the event of sale or re-occupation of your home, this contract will not be canceled or refunded, but may be transferred into the name of the new occupants.

Transmission of accounts receivable documents (ie. renewal contracts, receipts, demand letters, etc.), legal notices, service notifications (ie. service logs, obstacle reports, damage reports, etc.), general correspondence (ie. thank you notes, customer service response letters, newsletters, etc.), and any other documents relevent to services provided by the company, shall be conducted by email where possible. By providing your email address orally or in writing during the course of doing business with the Contractor or after, you provide express consent to receive the aforementioned documents, notices, and correspondence by email from the Company.